April 2008 Update
4th April 2008 – SPAM Problems
As you may or may not have noticed recently, communication with us via email has not been too good. We moved from a Linux to a Microsoft Exchange system (in order to separate our corporate systems from our commercials systems), and we have since been fighting a battle against SPAM. To make sure that you, our loyal clients, are not caught up in this trouble, we would like to ask you all to please, use the Support Ticket system to contact us. The support ticket interface and the contact page, by pass the “in testing” email filtering system, so that your message does not go un-actioned. You tickets will be passed on to your assigned account manager, to continue our personalised support system.
We apologize for the inconvenience this may cause some of you. Suffice to say, we were not prepared for the volume of SPAM that we have been receiving. To keep a quality level of support, it is important that Everyone uses the Support Ticket Interface, access in your account login. You can also submit a Support Ticket via your cPanel interface.
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