April 2010 Update
Please take a few moments of your time to read the following news update from RoyceSoftware.
Name Server Changes
- Who This Applies To: Website Hosting Resellers Only, and possibly shared hosting (website hosting) customers whom manage their own DNS. If you are unsure or require assistance, please submit a support ticket.
We know this is a hassle, however the current DNS cluster arrangement has been having issues, as noted on our twitter account. To this end, we have decided to delink the problem DNS servers and shuffle the DNS cluster IP Addresses a little.
The following, is the current arrangement
- ns1.roycesoftware.net – 111.67.1.195
- ns2.roycesoftware.net – 202.125.47.194
- ns3.roycesoftware.net – 98.143.155.196
- ns4.roycesoftware.net – 58.96.27.174
It is more than likely that most resellers have these IPs rebranded as their own (ns1.exampleresellerdomain.com for example).
The following is the new arrangement as of Tuesday the 12th of May 2010
- ns1.roycesoftware.net – 111.67.1.195
- ns2.roycesoftware.net – 98.143.155.196
- ns3.roycesoftware.net – 98.143.159.106
- ns4.roycesoftware.net – 111.67.1.196
If you are simply a customer with a website hosting account (I.E. You DON’T resell space and bandwidth to your own customers) than it is unlikely that you will need to do anything, as any changes will be done for you.
If you are a reseller, the changes are simple. Login to WHM and edit the DNS records for your name servers.
For exampleresellerdomain.com
- Login to your WHM account
- On the left hand side, choose ‘Edit DNS Zone’
- Select the domain that contains your name servers (exampleresellerdomain.com) and click [Edit]
- Find your ‘A’ records for your name servers, They should be in the following format:
- ns1 14400 IN A <ipaddress>
- Replace the <ipaddress> value with the updated IP Address. For most of you, your NS1 will be correct, but you NS2, NS3 and NS4 will need modification.
- Once you have completed the modifications, click the [Save] button at the bottom of the page.
- Finally, visit the registrar of your domain (this might be Enom or NetRegistry or TPP internet for example), and update your name servers accordingly. Domains registered directly through RoyceSoftware can be updated via domains.roycesoftware.com.
Please allow a couple of hours for the changes to take affect. You shouldn’t notice any down time at all, unless you had your NS1 IP Address set to anything other than 111.67.1.195
If you have any questions, issues or problems with the above procedure or you would like us to do this for you, please contact us at your earliest convenience. Either submit a support ticket or call telephone number 02 8002 1943 during business hours (9am to 9pm).
Services No Longer Available for Purchase
- Who this applies to: Potential customers and existing customers.
Until further notice, RoyceSoftware will no longer be accepting new purchases for VPS or Dedicated Server. While the sale of these has certainly taken off, the lack of staff to manage further purchases will mean a lack of quality in service and support. Until more staff are brought in, these services will be suspended from purchase. Customers with existing VPS or Dedicated Servers have nothing to worry about. Nothing will be changing for you, however you will be unable to purchase additional VPS or Dedicated Servers either. We realise this is short notice, however we have already put this motion into affect as of the 1st of May 2010. Customers reselling our services have already been notified as per the terms and conditions.
Stay up to Date
We can’t always notify by email or telephone call, the affected customers when a server or ISP goes offline or becomes unavailable. Please follow us on twitter or use the twitter RSS feed to stay apprised of server and network outages. From time to time we may also use this method to announce discounts, bonuses and specials! You can also keep track of our News and Updates page in a similar fashion.
http://www.twitter.com/RoyceSoftware
Business Hours Availability
Our continued sales and support availability times for 2010.
Monday to Friday, 9am to 9pm. Sales and Support available via Telephone and Support Ticket Interface.
Saturday and Sunday. Support available via Support Ticket Interface only. Telephone messages won’t be answered until Monday (or the next business day).
