RoyceSoftware

Seasons Greetings One and All

NB: Please remember that in the new year, RoyceSoftware will be ceasing the sending out of news updates and notifications (except for notifications to individual users, which will continue as normal) via email and other means. You will need to subscribe to our RSS Feed and check your user account “FYI News” in order to stay up to date with any important updates.

The implementation of our new system, including servers, billing and support has now been completely finished and is in full use. Our next step is to migrate all users on old hosting plans to our new plans (and servers). You will find that our new (and final) plans are far more value for money then the current deals. In fact, some users will find that upon migrating to a new plan, you may (or may not) pay anywhere up to half as much as you originally were!

This migration process will be as automated as possible. You will not get to pick your new plan, not straight away. By default, clients on old plans will be swapped over (and physically moved over) to the lowest plan in either the Individual or Business package set. For example:

You are currently on the server called manticore.nocdirect.com and you are using the RoyceSoftware Website Hosting Standard Package. Your account will be physically moved to the server known as prometheus.roycesoftware.net and your new hosting plan will be either the Individual Basic Package, or the Business Basic Package.

This migration process will happen two weeks prior to your next account renewal. You will be notified about the downtime and when you can expect to be up and running again, before the migration process will actually begin. The migration of your account will be completed before your account will need to be renewed. During this time (roughly 1 week or more) you will need to make a decision. Either stay on the new plan you have been placed on by default, and pay the new amount upon renewal, or upgrade (not downgrade) to a different plan and pay the new amount upon renewal. There will be no extra fees involved during this process, including set up.

How do I know if I am on an old or new plan? Easy. If you can see your plan on our website, then you are on a new plan, and can rest easy knowing there is nothing you need to worry about. If you CAN NOT see your current plan on our website, then you are on an old plan, and will be contacted in regards to the migration process two weeks prior to your next account renewal.

The Benefits and Advantages!

What does all this mean for you as a client?

* Faster access times to your cPanel account, and your websites
* Premium High Speed Bandwidth
* Storage Space Limits never before seen in hosting packages at these prices
* A streamlined process for accessing and paying invoices
* Easy to use Support Ticket interface
o An additional Support Ticket feature now built right into cPanel)
* Full Weekly Backups
* High Quality Server Uptime and Availability
* Less users Per Server

It should be be noted however, that access via SSH will also cease. We have encountered a number of issues (some turning into large security risks) due to the availability of SSH. To this end we have decided to remove SSH access from all accounts under the new hosting plans. Client on old plans will continue to have SSH access until your accounts are migrated to new packages.

In closing of this update, we would like to say a big thank you to all our existing and new clients for your business with us. It’s been a fantastic and successful year for RoyceSoftware and we hope to continue to provide and improve our services at our current high level!

We wish all of you a lovely christmas and happy new year!

P.S. Website Developers, this is where you take a break! Don’t make us disable FTP Access…

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