December Update 2009
Please take a few moments of your time to read the following news update from RoyceSoftware.
Christmas Holiday Business Hours.
Telephone support will be unavailable from the 21st of December through to the 24th of January. Email and ticket support will continue to be answered through the christmas holiday period as usual. Please use the ticketing system for responses from our engineers. Telephone messages can be left, but may go unanswered in busy times. As per the usual agreement, dedicated server and VPS customers can use their allocated telephone support numbers as required. Sales will be closed on the 24th, 25th and 26th of December, 31st December and 1st January 2010. Due to the holiday season, sales responses and order times may be a little delayed.
Are we there yet?
All required server migrations, account migrations, dedicated and clustered server migrations have been completed. We would like to specially thank all the customers who assisted us with the necessary migrations and most of all, every single one of our customers for your patience and cooperation during any down time you experienced.
So what’s new?
Shared hosting and Reseller hosting customers can now enjoy the reliability and flexibility of having their accounts located on a cluster of servers. This allows us to allocate CPU and Memory resources to each individual reseller account, which is then spread amongst your customers, load balancing as required (so your not locked in or refused additional resources if you need it). Shared hosting customers can also enjoy the same flexibility and reliability. Think of your account as being a slice of a pie that no other accounts can encroach upon. No matter how busy or intensive another website on the same cluster is, there will always be CPU and Memory resources available for you. Isn’t that awesome!
Shared hosting starts at $10 a month for 500MB of space and 5GB of bandwidth. Signup for a year and receive a discount!
Reseller hosting starts at $30 a month for 30GB of space and 300GB of bandwidth. Signup for a year and receive a discount!
We have totally revamped our VPS infrastructure built upon Virtuozzo and OpenVZ. This allows us to provide a competitive VPS model that is value for money and resources. We now have three variations of VPS each with three plan types. You can start a brand new standard VPS with 384MB of RAM (burstable to 1024MB), CentOS OS (or any other linux), 20GB of HDD space, 50GB of bandwidth and FREE setup for only $57 a month. Discounted when signing up for a year
We have finally completed and finalised our new dedicated server provisioning model. This new model allows you to customise a server to your needs, rather than settling with a preset server configuration and requesting modifications. Go ahead and try it out! You can now pick up an Intel Core 2 Duo 2.6 Ghz (the horse power of 5.2 Ghz), 50GB of Bandwidth, 1GB of RAM, 160GB HDD and $99 setup for just $162 a month! Discounted when signing up for a year.
All customers (Dedicated, VPS, Reseller and Shared) can now enjoy the flexibility and reliability of a globally dispersed DNS cluster. Many of you are already using this new cluster (shared hosting customers have had this enabled automatically), that keeps your domain names alive in the event the server or connection to the server where your website is located, becomes unavailable. If you are unsure if you have this enabled or not, or require assistance with this, please submit a support ticket.
New signups for services located in the U.S. and U.K are currently NOT available. Look forward to these in 2010!
Stay up to Date
We can’t always notify by email or telephone call, the affected customers when a server or ISP goes offline or becomes unavailable. Please follow us on twitter or use the twitter RSS feed to stay apprised of server and network outages. From time to time we may also use this method to announce discounts, bonuses and specials! You can also keep track of our News and Updates page in a similar fashion.
http://www.twitter.com/RoyceSoftware
Business Hours Availability
Our sales and support availability times for 2010.
Monday to Friday, 9am to 9pm. Sales and Support available via Telephone and Support Ticket Interface.
Saturday and Sunday. Support available via Support Ticket Interface only. Telephone messages won’t be answered until Monday (or the next business day).
Christmas and New Year Wishes
Thank you to all our customers, existing and new for your patience, cooperation and support this year. We wish every single one of you and your families a safe and cheery christmas and a fantastic new year!
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