February 2008 Update
18th February 2008 - Name Server Issues
You may have noticed that you can not access your website, check your email, or even login to cPanel. What happening?
One of our primary domain name servers is currently reloading all DNS records. Some corruption in the domain name database has been occurring, and ongoing attempts to stabilize the situation is no longer working. To this end, we have had to wipe the name server database clean, reload as many records as possible from a backup and sync the remaining domains from our secondary servers. This process will take some time. We don’t have any ETA, suffice to say all domains should be resolving again within a few hours.
We apologise for any inconvenience this has caused and thank you for your patience.
It should be noted that clients not using our name servers, are not affected.
19th February 2008 - Secondary Name Servers
In light of yesterdays name server problems, we have reacted (where we should have pro acted) by setting up secondary name servers in a geographically different location. If you are hosting your domains with us (that is, you are using our name servers), you will notice that you now have four name servers attached to your domain name, where previously you only had two. You can check this by performing a whois lookup of your domain name.
The four name servers are now as follows:
ns1.roycesoftware.com - 38.102.33.100
ns2.roycesoftware.com - 38.102.33.101
ns3.roycesoftware.com - 69.73.149.29
ns4.roycesoftware.com - 69.73.135.165
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